Shipping & Delivery Policy

Shipping & Delivery Policy

At Fency Concept, we aim to deliver your furniture and home products safely and efficiently. The information below explains how our delivery process works.

1. Order Processing

Orders are processed shortly after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is ready, our team will contact you to arrange delivery.

2. Delivery

Delivery is arranged following order confirmation.

Our team will be in touch to coordinate a suitable delivery date.

Delivery schedules may vary depending on logistics and availability.

3. Delivery Access & Responsibilities

Customers are responsible for ensuring that purchased furniture will fit through doorways, hallways, staircases and into the intended room prior to placing an order.

We strongly recommend checking all measurements and access points before ordering.

If delivery cannot be completed due to access restrictions or insufficient space, the order may be returned and additional charges may apply.

4. Large Furniture Deliveries

Large furniture items are delivered by our delivery team to ensure safe handling.

Unless otherwise agreed, deliveries are made to the entrance of the property.

Delivery teams may not be able to move items through restricted spaces such as narrow staircases, tight corners, or limited access areas.

Customers are responsible for ensuring safe and suitable access.

5. Failed Delivery Attempts

Customers must ensure that someone is available to receive the delivery.

If delivery cannot be completed due to:

Customer absence
Incorrect delivery information
Access restrictions

Additional charges may apply for re-delivery.

6. Inspection Upon Delivery

Customers should inspect goods at the time of delivery.

Any visible damage should be reported and recorded at the time of delivery.

If any issues are identified after delivery, customers must notify us within 48 hours.

Please contact info@fencyconcept.com including:

Order number
Description of the issue
Clear photos

7. Delivery Charges

Delivery charges may vary depending on:

Order size
Delivery location
Item size and weight

Any applicable delivery costs will be shown at checkout.

8. Contact

If you have any questions regarding delivery, please contact us:

Fency Concept Ltd
United Kingdom

📧 info@fencyconcept.com
📞 07447 744 006
📞 020 3397 4100